General Terms and Conditions

These Terms and Conditions explain the rules for using LuckyWave Casino and the responsibilities we and our users have to one another. By creating an account or using the platform, you agree to follow these terms. Please read them alongside any rules shown for a specific service or promotion.

Account responsibilities

You must provide accurate details when registering and keep them up to date. Your account is for your personal use only. Do not share your login details or allow anyone else to use your account. You are responsible for activity carried out through your account unless you have told us that it may have been accessed without your permission.

We may ask you to verify your identity, address or payment method. Please provide requested information promptly. We may restrict account activity while checks are in progress. Account limits and responsible gambling tools are available to help you manage your use of the platform.

Eligibility requirements

You must be at least 18 years old to use LuckyWave Casino and must meet the legal requirements that apply where you are located. You may hold only one account. We may decline a registration or suspend an account if we cannot confirm eligibility, find duplicate accounts or identify information that appears inaccurate.

Acceptable platform use

Use LuckyWave Casino only for lawful, personal activity. You must not interfere with the platform, use another person’s identity or payment method, attempt to exploit an error, or use automated tools without our permission. If an error affects an account balance, bet or transaction, we may review and correct the affected activity.

We may suspend or close an account where we reasonably suspect misuse, fraud or a breach of these terms. Where appropriate, we will explain the reason and give you an opportunity to contact us.

Bonuses and promotions

Promotions have their own terms, which may include eligibility rules, wagering requirements, game restrictions and expiry dates. Check the terms of an offer before joining it. We may withhold or remove a bonus if its conditions are not met or if we identify promotional misuse. Any action affecting deposited funds or winnings will be handled under these terms and applicable requirements.

Deposits and withdrawals

Use a payment method that belongs to you. Available methods, transaction limits and any applicable charges are shown in the cashier. Deposits and withdrawals may be subject to payment, identity and security checks. We may request further information before processing a withdrawal and will tell you if action is needed from you.

Withdrawal times depend on the method used and the completion of any required checks. If you have an active bonus, withdrawing may affect it; please review the relevant promotion terms first.

Dispute resolution

If you have a question or complaint about your account, a transaction or platform activity, contact our support team with the relevant details. We will review the matter and respond with an explanation of our findings. If you remain dissatisfied, ask us about the next available step for raising the dispute.

Updates to these terms

We may update these Terms and Conditions to reflect changes to the platform, our processes or applicable requirements. The current version will be available on LuckyWave Casino. Where a change materially affects your use of the platform, we will take reasonable steps to bring it to your attention. Please review the terms from time to time and contact us if anything is unclear.