Responsible Gambling

We take responsible gambling seriously. Our aim is to make sure play stays safe and under your control. We provide clear tools, sensible limits and straightforward guidance so you can enjoy betting and casino activity without it affecting your wellbeing or finances. If you ever feel play is becoming a problem, we are here to help and to act quickly on requests to pause or close accounts.

Player protection principles

We put player safety first by promoting controlled play, early intervention and transparency. We use age and identity checks to prevent underage play and monitor activity for signs of risky behaviour. Our approach balances respect for privacy with timely action where there are concerns about harmful gambling patterns.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits at any time from your account settings. Limits take effect immediately for reductions and after a short cooling-off period for increases. Setting a limit helps manage spending and gives you predictable control over deposits.

Loss limits

Loss limits are available to cap net losses over a chosen period. These are designed to prevent sustained losses and can be adjusted downwards immediately from your responsible gambling area.

Time limits and session tools

Use session timers and reality checks to remind yourself how long you have been playing. You can set automatic session time-outs and opt into regular pop-up reminders. Short breaks can help keep play in perspective.

Self-exclusion and account breaks

If you need a longer break you can choose self-exclusion for 7, 30 or 90 days, or request a longer permanent exclusion. Self-exclusion blocks access to your account and stops marketing contact. We will action self-exclusion requests promptly and provide information on how to seek further help.

Recognising signs of problematic behaviour

Warning signs include chasing losses, increasing deposit amounts, playing for longer than intended, borrowing to gamble or neglecting responsibilities. If you spot these changes in yourself or someone you care about, consider using our controls or seeking independent support.

Practical tips to stay in control

Set and stick to deposit and loss limits, schedule regular breaks, keep gambling funds separate from essential money, and avoid gambling when stressed or under the influence. Talk openly with someone you trust if gambling starts to feel less enjoyable and more stressful.

Professional help and support organisations

If you need specialist support, please contact recognised organisations such as GamCare, BeGambleAware, GamStop or your local National Gambling Helpline. These services offer confidential advice, self-help tools and referral to counselling where needed. We can also pause or close accounts and provide account history to support referrals on request.